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Website 1. Do you ever mark items 'SOLD' on the web? 2. How will I know when the next catalog is coming out? 3. I forgot my password - Help! 4. My replacement password doesn't work! 5. I can't get in to your website! Why won't it let me in?     Ordering 1. Is there a service fee for credit card purchases? 2. What is the fastest / best way to order? 3. I placed an email order, but there was no payment screen? 4. I placed an order 5 minutes ago but have not received my confirmation yet - did the order go through? 5. Everything I want is always sold - what am I doing wrong? 6. If I pay you more, will you sell it to me instead? 7. How about a trade? 8. Can I order or contact you by FAX? 9. Can you give me a better description? 10. What SIZE is it? 11. Do you take purchase orders? 12. What do you have that is not on the catalog yet? / What is on the next catalog? 13. What is the 'Seconds' system?     Shipping 1. Did you get my payment? 2. Can you ship that overnight or 2nd day air? 3. If we ship that overnight on December 23, will I have it by Christmas? 4. Can you ship my big, heavy package through the Post Office? 6. My bank says my check has cleared - where's my stuff? 7. I won't pay more than 37 cents for postage. Just put that in an envelope and mail it. 8. Can you just bring that with you to the next show? 9. I am from overseas - can you ship that to me? 5. I don't like UPS - Can you ship that to me by FedEX Ground? 10. I don't want UPS to leave the box on my porch. Is there anything that can be done to prevent that?     AGM 1. How do I get to your store? 2. I heard a rumor you bought a museum in Belgium - is that true? 3. Do you take consignments? 4. Do you take want lists? 5. Why do you handle 'Nazi' stuff? Don't you know that they were evil?     The Stuff 1. What do those condition ratings mean? 4. Where do you get all of that stuff? 5. What SIZE is that? (Will it fit me?) 6. Call me if anything neat comes in. 2. What does "no readily apparent mothing" mean? 3. Why do you call uniform coats "tunics"? 7. Why do you refer to insignia with two cannon tubes as 'cannon' and not 'cannons'?     The Catalog 1. When is the next catalog coming out? 2. I have not received an order confirmation email. What's going on? 3. I live in a cave on the leeward slope of Mount McNowhere. Can you mail my catalog out before the others? 4. I used to get an email notice when the next catalog was coming out - and now I don't get one! I missed a great item because I did not know that the catalog was out! Don't you want my business? Why didn't you send me an email? YOU BASTARDS!!!!!     Subscriptions 1. I used to get your catalog but don't anymore. Whassup wit dat? 2. How will I know when my subscription has expired? 3. I subscribed four weeks ago. Where's my damned catalog? 4. Can I pay for a special 'express mail' catalog subscription?     Returns 1. If my wife gets mad because I bought this, can I return it? 2. Will I get a refund or credit for that return? 3. Just credit my credit card for that return. 4. When can I expect my refund?